Refund and Returns Policy

This is a sample page.

Overview

Refunds AND exchanges

1. Please re-check your order before submitting it and make sure the items on the order are what you intend to purchase. Please also check your order immediately after receiving it.

2. In case the customer changes their mind and wants to cancel the order, they must contact us immediately after purchasing the product online via email sales@superbikeaccessories.com.au. Customer will receive full refund.

3. For any returns, customer must contact Superbike Accessories to obtain a return authorisation number. Product will not be accepted by Superbike Accessories without a return authorisation. Customer will be responsible for return shipping costs. Item MUST BE in original packaging. We recommend that you return your item using registered post as we do not accept responsibility for parcels that go missing in transit when being returned to us.

4. If a return is a result of our error (ie, received incorrect or defective item), we will happily pay the return shipping costs and rectify the error/s. Please also ensure that original packaging and tags are still intact. We recommend that you return your item using registered post. We do not accept responsibility for parcels that go missing in transit when being returned to us.

Please allow up to 4 weeks for us to receive, process and ship your exchange.

All orders from Superbike Accessories are sent via Interparcel Australia to residential and over seas addresses, with tracking on every single order. Overseas orders may be sent using other third party shipping companies.


Orders to PO Boxes are shipped using Australia Post.

We process online orders Monday through to Friday and we will make every effort to process your order within 24 hours of purchase.

Delivery within same state

Posted for deliveryDelivery by (business day after posting)
Within metropolitan areas of capital cities or within the same city or town or environsUp to 2 days
Between a metropolitan area of a capital city and a country locationUp to 4 days
Between county locationsUp to 5 days

Delivery to other states:

Posted for deliveryDelivery by (business day after posting)
Between: Sydney / Brisbane Sydney / Melbourne Melbourne / Canberra Melbourne / Adelaide2 to 3 days
Between: Sydney / Adelaide Melbourne / Brisbane Melbourne / Tasmania Adelaide / Canberra3 to 4 days
Between other capital cities5 to 6 days
To other interstate locationsTBA

Shipping times may be extended by 2-3 days depending on the location of your ordered item.

Australian External Territories will be considered International Orders and will have a freight charge applied equal to our freight cost to pack and send the item. (including Christmas Island and Cocos (Keeling) Islands).

Due to the time frame for freight deliveries to these locations, no missing articles will be considered by Superbike Accessories or the relevant shipping company before a minimum of 30 days from shipping date. Superbike Accessories does not accept any responsibility for missing orders/products while in transit.

Please contact the freight providers directly with your consignment number for assistance with tracking your order.

CouriersPlease
Website: https://www.couriersplease.com.au/

INTERPARCEL
Website: https://au.interparcel.com/tracking/

Australia Post
Website: www.auspost.com.au/track

In some instances your request to order may be declined where a prompt freight service cannot be offered. Any payments made will be refunded in full.

Express Shipping

Express shipping is available for next day delivery for parcels correctly posted to or from postcodes within Express Post network only. All orders must be made prior to 12pm for the next day express delivery to allow us time to process and ship your order.

For Express Post articles sent to or from a location that is not in an Express Post guaranteed network, Australia Post provides the fastest possible delivery using its normal network arrangements. The guarantee does not apply to these articles.

The Express Post national network

For next business day delivery, Express Post articles can be sent between all location listed in the table below:

LocationPostcode range(s)
Canberra0200–0250; 2600–2639; 2900–2920
Sydney and suburbs1000–1920; 2000–2249; 2555–2574; 2740–2786
Gosford region2250–2263
Newcastle2264–2310
Wollongong area2500–2530
Melbourne and suburbs3000–3210; 3335–3338; 3340#; 3427–3429; 3750#–3755#; 3757#; 3765–3767; 3782; 3785–3796; 3800–3810; 3910–3915; 3930–3934; 3975–3977#; 8000–8899
Geelong and suburbs3211–3220
Ballarat3350; 3353–3356
Bendigo3550; 3552–3556
Shepparton / Mooroopna / Kialla3629–3632#
Seymour3660–3661
Latrobe Valley3825; 3840–3844
Brisbane4000–4209
Gold Coast4210–4299; 9726; 9728; 9729; 2484–2490
Booval / Ipswich areas4300–4305
City of Toowoomba4350; 4352‡
Strathpine / Caboolture4500–4510; 4520
Sunshine Coast areas4550–4601
Maryborough City4650#
Hervey Bay City4655#
Bundaberg City4670#
Adelaide5000–5199; 5800–5999
Hobart area7000–7019; 7050–7053; 7055; 7172#; 7892
Launceston7248–7325
Perth – From all places listed above to Perth CBD6000–6005; 6800–6899
Only from Perth CBD (6000–6005; 6800–6899) to:
Canberra CBD2600–2601
Sydney CBD1000–1299; 2000–2009
Melbourne CBD3000–3010; 8000–8010
Brisbane CBD4000–4004
Adelaide CBD5000–5005; 5800–5879
Hobart CBD7000–7003
Launceston7250